Local government digital transformation aims to modernize and optimize services through digital technology implementation and innovation. With goal modernization, heightened constituent expectations, budget constraints, and unexpected disruptions, local governments grapple with outdated, paper-based processes that deplete resources and impede their capacity to effectively serve constituents.
5. The Digital Transformation Process:
- Digital Transformation Journey: Digital transformation for local government enables local governments to embark on a journey of modernization and innovation, adopting new technologies and strategies to improve service delivery and operational efficiency.
- New Technology: Digital transformation introduces new technologies, such as cloud computing, data analytics, artificial intelligence, and automation, which can revolutionize how local governments operate.
- Improved Service Provision: By leveraging new technology, local governments can provide more efficient and personalized services to constituents, meeting their evolving needs and expectations.