Starbucks POS System Training | Starbucks Point of Sale System

adminMay 15, 2024

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What POS system does Starbucks use? Starbucks POS system is based on Oracle Symphony, a cloud-based POS system designed for the restaurant industry. This system enables real-time data collection and access, and seamless communication with various payment methods including credit card terminals, mobile wallets, PayPal accounts, and Venmo apps.

What pos does Starbucks use? Starbucks also uses Micros Systems technology for inventory management, payments, and handling complex transactions, which has contributed to improved operational efficiency and service speed. In addition to that, Starbucks employs Oracle Simphony, a widely-used POS system in the hospitality and retail industries, with customized features like mobile ordering, payment options, and integration with their loyalty program. Moreover, Starbucks employs IBM TPS for order entry in most of its U.S. locations.

Starbucks Point of Sale System

Starbucks point of sale system

The Starbucks POS system is a crucial tool for maintaining operational efficiency and smooth functioning. Starbucks uses Oracle Symphony, a cloud-based POS system designed for the restaurant industry, which is widely employed in hospitality and retail. Starbucks has customized the software with features such as mobile ordering, various payment options, and seamless integration with their loyalty program.

What POS System Does Starbucks Use?

Starbucks uses Oracle Symphony, a POS solution designed for the restaurant industry. Oracle, a leading provider of cloud-based solutions, ensures a reliable and efficient experience for millions of coffee lovers. When you place an order at Starbucks, the barista enters the details on their POS device, calculates the transaction amount, and processes payments using Oracle Symphony. This system also integrates with the Starbucks app, loyalty program, and inventory management. If you’re curious about the hardware, Starbucks employs Verifone for payment terminals and either NCR, Micros, or Elo touchscreens, depending on the location. 😊

Top Oracle Simphony POS System Features:

Starbucks ensures consistency across all its locations, including the coffee, service, and POS solutions they developed in partnership with Oracle, which remains uniform throughout the company.

1. Smart Navigation.

The coffee preparation process at Starbucks is optimized by allowing staff members to conveniently add notes and make substitutions, effectively communicating these instructions to the coffee makers.

2. Speech-Style Ordering

Employees at Starbucks can effortlessly locate the specific SKU they need within a matter of seconds, ensuring efficient inventory management.

3. Table Service

By quickly glancing at the Starbucks POS system, Starbucks employees can determine which table the food or drinks belong to, facilitating accurate order delivery.

Starbucks Mobile POS System.

The COVID-19 pandemic brought significant changes to the operations of various businesses, including Starbucks. In response, many Starbucks stores have implemented mobile POS systems. The purpose of these systems is to improve the customer experience by providing efficient and safe service. Interestingly, the Starbucks mobile POS system is not limited to employees but is also available to customers. Starbucks made a wise decision by updating its customer-facing app, which includes the optimized rewards program. The introduction of the Starbucks app has been hailed as one of the company’s best decisions in recent years.

Why Did Starbucks Choose Oracle Symphony?

In the context of the Starbucks POS system, Oracle MICROS Simphony is a versatile point-of-sale (POS) software and hardware platform primarily designed for the management of restaurants hotels, and casinos. Its wide range of features makes it suitable for various food and beverage operations, including fine dining restaurants and food trucks.

Integration With Physical and Digital Experiences
A Fast and Reliable POS Solution
Oracle’s Cloud-Based Model Increases Resilience
Visibility and Real-Time Data
The Oracle Product Family

Starbucks, known for its innovation and adoption of trends like mobile ordering and contactless experiences, has found Oracle Symphony to align well with its mission. By leveraging this POS system, Starbucks has been able to achieve its digital transformation objectives while enhancing customer experiences both offline and online.

For restaurant owners seeking to modernize their checkout processes, embrace cloud computing, and integrate online ordering platforms, exploring Oracle Symphony as an option could prove to be highly beneficial.

How did Square Wallet interact with the Starbucks POS system?

Square Wallet, a mobile payment app developed by Square, had a partnership with Starbucks that allowed customers to make purchases at Starbucks stores using the Square Wallet app. The integration between Square Wallet and Starbucks’ POS system enabled seamless and convenient transactions for customers. Customers could simply open the Square Wallet app, choose their items, and complete the payment by scanning a unique barcode generated by the app. The barcode was then scanned at the Starbucks POS system, deducting the payment from the customer’s Square Wallet account. This integration provided an alternative payment option for Starbucks customers and enhanced the overall payment experience.

What Type of Starbucks POS System Training is Provided?

Starbucks POS System Training

Starbucks offers a variety of training programs for its partners. Here are a few options:

Starbucks Global Academy: This platform provides free online courses for personal and professional development. Topics include sustainability, coffee knowledge, and more. You can explore courses related to sustainability fundamentals, water stewardship, and waste diversion¹. It’s a great resource for continuous learning!
In-Store Training: New baristas receive hands-on training at Starbucks stores. This includes learning how to use the Oracle Symphony POS system, which is the backbone of Starbucks’ point-of-sale operations. The training covers order entry, payment processing, and other essential tasks.
Practice Quizzes: If you want to test your knowledge of the Starbucks POS system, you can find practice quizzes online. For example, there’s a Starbucks POS system quiz available on PurposeGames.

How does Starbucks POS System Practice?

If you’re looking to practice your knowledge of the Starbucks POS system, I recommend trying out the Starbucks POS System 1 Quiz on PurposeGames. It’s a fun and interactive way to reinforce your understanding of how the system works. You can play it online, and there’s even a printable worksheet available if you prefer pen and paper.

Here are some resources for practicing the Starbucks POS system:

Starbucks POS System 1 Quiz: An interactive online quiz that tests knowledge of the Starbucks POS system. It includes a printable worksheet option for offline use.
Starbucks POS Flashcards: Flashcards available on Quizlet that cover various aspects of the Starbucks POS system, helping users study and review key information.
Starbucks POS System Training: A TikTok video by kt (@ktrose178) offering training or insights on the Starbucks POS system.

Some tips for using the Starbucks POS system include:

Writing down the order on the cup first to ensure accuracy and prevent the need for customers to repeat their orders.
Writing down the order allows the barista to start preparing the drink promptly, avoiding delays when the line becomes busy.
Familiarizing oneself with the POS system to swiftly navigate and locate buttons, optimizing efficiency, and reducing searching time.

Starbucks POS Screen

Starbucks POS system features a touchscreen interface with multiple pages of buttons for food and drinks and used by baristas and employees to process orders and transactions.

Menu Items: A list of all available menu items, including beverages, food items, and additional options or modifiers.
Order Summary: A section that shows the items added to the current order, including any customizations or special requests.
Pricing and Total: The screen displays the prices of individual items and calculates the total cost of the order.
Payment Options: Various payment methods, such as cash, credit/debit cards, mobile wallets, and Starbucks Rewards, may be available for selection.
Order Status and Progress: The screen may indicate the status of the order, such as “In Progress” or “Completed,” and provide updates on the order’s preparation or delivery.
Special Features: Depending on the POS system and Starbucks’ customizations, additional features like loyalty program integration, mobile ordering, or promotional offers may be accessible on the screen.

Starbucks Connect POS

Starbucks POS system practice

ConnectPOS in Starbucks POS system is a point-of-sale (POS) system that integrates with established loyalty programs like Loyalty Lion and Amasty, similar to Starbucks’ approach. This integration enables retailers to offer personalized rewards and gift cards directly at the point of sale, enhancing customer engagement and satisfaction. By adopting a similar strategy to Starbucks, ConnectPOS helps coffee chains and other retailers attract and retain loyal customers, providing a competitive edge in the retail industry.

ConnectPOS serves as an essential tool for coffee chains aspiring to replicate Starbucks’ loyalty success. It efficiently manages loyalty programs by accurately recording and storing transactional and member data. The system enables smooth implementation of loyalty settings from the backend, incorporating robust extensions from trusted providers. This ensures that members always have access to the latest specials and rewards.

For businesses seeking to emulate Starbucks’ loyalty program success, ConnectPOS offers a versatile and powerful solution that elevates the customer experience to new heights.

MICROS Simphony POS in its stores worldwide.

Since the fall of 2012, Starbucks has had an affiliation with Square, a merchant services and mobile payments provider. Square’s point of sale system is now utilized in over 7,000 Starbucks outlets across the United States. Alongside conventional payment methods, the system enables customers to conduct transactions via mobile devices using Android or Apple’s iPhone or iPad. For further details about Square, you can visit their dedicated information and review page. Additionally, Starbucks partnered with MICROS (now owned by Oracle) to implement the MICROS Simphony POS system in its stores worldwide.

Get the latest processing features of Starbucks POS system for your merchant terminal with regular app updates.

Accept Visa, MasterCard, Discover, and AMEX